RETURN POLICY

 
With our 100% WoodSnap Love Guarantee we want you to know that we care about you! We don't just want customers, we want fans! If you are not happy with your WoodSnap we'll either reprint it or issue a full refund*. You can contact our Customer Service department at: [email protected] or by phone at (951) 684-3111 within 14 days** of receiving your print and we'll take care of you!

Due to the volume and customization restraints, WoodSnap's stationary line does not fall under the 100% Love Guarantee policy. We highly recommend getting a sample card so that you may see how your colors and text will appear on natural wood before ordering. We also recommend requesting a proof of your order so that we can adjust any changes before it goes into production. We strive to create the best WoodSnap experience for our customers so please make sure you triple-check your submissions for any errors with imagery, missing or incorrect information, capitalization mistakes, typos, etc.

 


 

*Please note: Up to $1,500.00 of total order may be refunded or replaced within 14 days of order receipt.

 

**After 14 days, the Love Guarantee is not applicable and orders cannot be returned or refunded.

 

***Please note: Love Guarantee does not apply to Stock/Licensed artwork & Stationeries. All Sales are Final on these products.

 

  • If your WoodSnap has been damaged during transit, you will need to take a photo of the damaged product and/or damaged packaging and email photos to [email protected]. From there we will get in touch with you and correct this for you right away.
  • Upon contacting us, further details on replacement procedures will be provided. Please save all packing material, as it will be required by Fed Ex to inspect to determine if the package was damaged by them in shipping.

 

If you have any other questions about returns please feel free to contact us.