RETURN POLICY

 
With our WoodSnap High Quality Promise we want you to know that we care about you! We don't just want customers, we want fans! If there is a problem with your WoodSnap (damaged, smudges, incorrect text that we added) we'll either reprint it or issue a refund for the amount of the print (less shipping)*. Please contact our Customer Service department at: [email protected] or by phone at (951) 684-3111 within 10 days** of receiving your print and we'll take care of you!

Due to volume and customization restraints, we highly recommend requesting a proof of your order so that we can adjust for any changes before it goes into production. We strive to create the best WoodSnap experience for our customers, so please make sure you triple-check your submissions for any errors with imagery, missing or incorrect information, capitalization mistakes, typos, etc. WoodSnap will not be responsible for reprinting/refunding orders due to customer error (typos or mistakes on text created by customer, inappropriate photos).

 


 

*Please note: Up to $1,500.00 (less shipping) of total order may be refunded or replaced within 10 days of order receipt.

 

**After 10 days, the High Quality Promise is not applicable and orders cannot be returned or refunded.

 

***Please note: High Quality Promise does not apply to Stock/Licensed artwork. All Sales are Final on these products.

 

  • If your WoodSnap has been damaged during transit, you will need to take a photo of the damaged product and/or damaged packaging and email photos to [email protected]. From there we will get in touch with you and correct this for you right away.
  • Upon contacting us, further details on replacement procedures will be provided. Please save all packing material, as it will be required by Fed Ex to inspect to determine if the package was damaged by them in shipping.

 

If you have any other questions about returns please feel free to contact us.