Select from the list of categories below to find your answer. If you can’t find what you’re looking for, please don’t hesitate to contact us.



Product Information

What kind of photo looks best printed on wood?
WoodSnap recommends light colored photos (ex: open skies). The less ink that is used, the more the wood grain will show through!

How do you Print a Photo on Wood?
We have spent years perfecting our process of treating and printing on the highest grade plywood. One of the reasons we are the industry's best in wood printing is because we infuse the ink INTO the wood like a tattoo, allowing our colors to remain vibrant while having the wood grain show through. This is what gives our wood panels a very natural and earthy look. We DO NOT use any white ink, so anything white in your photo will be actually be the natural wood color showing through. We also use UV coating in our ink so it protects against sun exposure. Our prints are durable, vibrant and turn your photos into works of art!

What is the difference between a wood print & a photo block?
For wood prints we use birch panels to print your photos. With this process it allows the natural material of the wood to appear through the image in lighter areas giving it a special characteristic, making it one of a kind. No two wood panels are the same so each panel have different grains. This also means the color of your image will achieve a slightly warmer feel to it as well. Wood photo blocks print on premium grade luster photo paper, which is a more traditional print method. This allows for your image color & clarity to remain just how you captured it or uploaded it. Wood blocks are only available in bamboo & black walnut.

What file format do you accept?
The best file format to send to us is a high resolution jpg or tiff. We do recommend photos sent at 300 dpi to ensure a high quality print. No need to worry about cropping the image. We will take care of that for you!

Do You Offer Photo Proofs?
Yes, we do! It can be requested on your order. If your order requires a proof, production turnaround time begins after you have approved the proof. If a proof is requested, you will be emailed within 1-3 business days by our customer service team.

How are you able to print directly on the wood?
We have a team of little, magical elves that use their mystical mind powers to print directly on your wood canvas!

Will my WoodSnap look exactly like my photo/illustration?
It will not be an exact replication. It will look even better! We are printing on wood.  The distinct character, blemishes and wood grain of each canvas will meld with your photo creating a one of a kind print. Since we do not use white ink, ANY white in your photo will be the natural color of the wood showing. This gives it a warm, natural and “yellower” tone throughout your photo. Please be advised regarding this and our return policy.

Does my WoodSnap come with a stand?
All 6"X6", 8"X8", 8"X10", 8"X12", 11"X14", 12"X12" & 12"X18 prints will include a desktop stand.

Do you offer custom sized wood prints?
If there's a particular size/ratio you are looking for that we do not have listed on our website, we do offer custom sizing. Since this is considered a special order product, please be aware that production time is 2-3 weeks (During major holidays: 4 weeks). Custom sized wood prints are excluded from discounts and promotions.

Can I print a gift certificate?
If you have already purchased, or plan on purchasing a gift certificate, we have an printable template available. Click Here to Download the Printable Gift Card Template!


Use & Care

How do I mount my WoodSnap on the wall?
We have created a Portrait and Landscape slot on the back to easily slide your custom photo canvas on to a wall screw. Wall mounting screws are included in every order.

How do I take care of a WoodSnap print?
WoodSnap prints are unlike any other of those wood prints found online. Because of our patent pending 10-step process, our wood canvases are heat and moisture resistant. You can even use a wet rag of water and simply wipe them off!


How long will my order take to complete (turnaround time)?
Turnaround time for an order is usually between 3 - 5 business days after it is placed. Please allow 2 - 3 weeks wait time if your order is a custom sized print. If your photo requires any editing, or you request a proof before printing, the turnaround time may increase.

What is your turnaround time for the Holiday Season?
Due to extremely high volumes, we will process orders in approximately 5-10 business days (Mon-Fri) lead time. If you are concerned about meeting a holiday deadline please consult with customer service prior to placing your order. We do offer Rush Options so please contact customer service if your order is time sensitive or if you have any further questions.

How do I place a wholesale / corporate order?
For corporate and wholesale inquiries please email us.

Do you offer rush orders?
Yes we do! We offer a variety of rush orders options. You can select from 3-Day production, 2-Day production and Next day production. *These do not include ship times. Normal production times are 3-5 business days (3-7 business days during Holidays, effective 11/21). All orders placed before noon (12PM) PST will count for that day's production. For example, an order placed on Monday before noon (12PM) PST with Next day rush will ship out on Tuesday. *Ship time depends on method customer selects. Please contact us via email or by Phone: 1 (951) 684-3111. if you have any further questions.

What payment options do you accept?
We accept Visa, American Express, MasterCard, Discover, and Paypal. All prices are quoted in USD.

Shipping & Returns

What are your shipping options?
All domestic orders can ship via FedEx or USPS. If you are shipping to a PO Box or Military Address, it must go USPS and we will send it that way by default. All International orders ship via FedEx. WoodSnap also pays for duties and taxes on international shipments to expedite their delivery to you, but we cannot guarantee delivery times on international orders. Please note: Shipping times are based on business days. See the shipping provider for Ground and International transit times.

Do you offer will calls?
We now offer a convenient Will-Call option for our local residents at our production facility in Riverside, CA. A nominal handling & storage fee is assessed at time of purchase. Due to the restrictive space of our production facility all packages will need to be picked up within 48 hours of completion. For further information or questions please contact our Customer Service team at [email protected] or (951) 684-3111.

Where do you ship orders?
In Addition to the United States, Puerto Rico, Canada & the UK, we ship to the following international countries: Australia, Bahamas, Belgium, British Virgin Islands, Denmark, Finland, France, Germany, Guam, Ireland, Italy, Luxembourg, Malaysia, Monaco, Netherlands, New Zealand, Norway, Portugal, Singapore, Spain, Sweden, & Switzerland. Please contact us for specific country information.

What is your return policy?
We want you to be ecstatic about your WoodSnap! We offer a High Quality Promise. If you are not satisfied with your order we'll either reprint it for free or issue a refund. See our return policy for more details.