FAQ

Select from the list of categories below to find your answer. If you can’t find what you’re looking for, please don’t hesitate to contact us.





 


 


Product Information

What kind of photo looks best printed on wood?
WoodSnap recommends light colored photos (ex: open skies). The less ink that is used, the more the wood grain will show through!


How do you Print a Photo on Wood? Why are you the Industry Leader?
We have spent years perfecting our 10-step, patent pending process of treating and printing on the highest grade plywood. One of the reasons we are the industry leader in wood printing is because we infuse the ink INTO the wood like a tattoo, allowing our colors to remain vibrant while having the wood grain show through. This is what gives our canvases a very natural and earthy look. We DO NOT use any white ink, so anything white in your photo will be actually be the natural wood color showing through. We also use UV coating in our ink so it protects against sun exposure. Our prints are durable, vibrant and turn your photos into works of art!


What file format do you accept?
The best file format to send to us is a high resolution jpg or tiff. We do recommend photos sent at 300 dpi to ensure a high quality print. No need to worry about cropping the image. We will take care of that for you!


Do You Offer Photo Proofs?
Yes, we do! It can be requested on your order. If your order requires a proof, production turnaround time begins after you have approved the proof. If a proof is requested, you will be emailed within 1-3 business days by our customer service team.


Do You Offer Photo Editing?
Yes, we offer two options: "Touch It Up" & "Photo Fix Up. Adding any of these two options may add 1-3 business days to the production time of your order because proofs will be sent for approval.


How are you able to print directly on the wood?
We have a team of little, magical elves that use their mystical mind powers to print directly on your wood canvas!


Will my WoodSnap look exactly like my photo/illustration?
It will not be an exact replication. It will look even better! We are printing on wood.  The distinct character, blemishes and wood grain of each canvas will meld with your photo creating a one of a kind print. Since we do not use white ink, ANY white in your photo will be the natural color of the wood showing. This gives it a warm, natural and “yellower” tone throughout your photo. Please be advised regarding this and our return policy.


Does my WoodSnap come with a stand?
All sizes 6"X6", 8"X8", 8"X10", 8"X12", 11"X14", 12"X12" & 12"X18 will have the option to add a wood desktop stand.

 
Do you offer custom sized wood prints?
If there's a particular size/ratio you are looking for that we do not have listed on our website, we do offer custom sizing. Since this is considered a special order product, please be aware that production time is 2-3 weeks. Custom sized wood prints are excluded from discounts and promotions.


 
Can I print a gift certificate?
If you have already purchased, or plan on purchasing a gift certificate, we have an printable template available. Click Here to Download the Printable Gift Card Template!

 

Use & Care

How do I mount my WoodSnap on the wall?
We have created a Portrait and Landscape slot on the back to easily slide your custom photo canvas on to a wall screw. Wall mounting screws are included in every order.


How do I take care of a WoodSnap print?
WoodSnap prints are unlike any other of those wood prints found online. Because of our patent pending 10-step process, our wood canvases are heat and moisture resistant. You can even use a wet rag of water and simply wipe them off!


Ordering

How long will my order take to complete (turnaround time)?
Turnaround time for an order is usually between 3 - 5 business days after it is placed. Please allow 2 - 3 weeks wait time if your order is a custom sized print. If your photo requires any editing, or you request a proof before printing, the turnaround time may increase.


What is your turnaround time for the Holiday Season?
Due to extremely high volumes, we will process orders in approximately 5-10 business days (Mon-Fri) lead time. If you are concerned about meeting a holiday deadline please consult with customer service prior to placing your order. We do offer Rush Options so please contact customer service if your order is time sensitive or if you have any further questions.


How do I place a wholesale / corporate order?
For corporate and wholesale inquiries please email us.


Do you offer rush orders?
Yes we do! We offer a variety of rush orders options. You can select from 3-Day production, 2-Day production and Next day production. *These do not include ship times. Normal production times are 3-5 business days (3-7 business days during Holidays, effective 11/21). All orders placed before noon (12PM) PST will count for that day's production. For example, an order placed on Monday before noon (12PM) PST with Next day rush will ship out on Tuesday. *Ship time depends on method customer selects. Please contact us via email or by Phone: 855.455.9663. if you have any further questions.


What payment options do you accept?
We accept Visa, American Express, MasterCard, Discover, and Paypal. All prices are quoted in USD.



Wood Cards & Stationery

What is the turnaround time for wood wedding invitations and business cards?
The turnaround time is our normal 3-5 day production time after you’ve approved your proof. Once you’ve placed your order one of our Customer Service Team will send you a proof for your approval.


What is an order minimum?
There is a minimum order of 20 invitations. If you require more than 280 invitations please reach out to our Customer Service Team and they will be able to help.


What colors do you print?
Just like our regular WoodSnaps, we print every color but white, allowing for the natural wood grain and color to show through.


Are envelopes included?
Yes! Kraft or ivory envelopes are included in all our orders and the RSVP’s are conveniently designed as postcards.


How are my orders shipped?
They will be shipped via the United States Postal Service Priority Mail service. It should take between 2-5 days domestically. If you need expedited shipping for your order please reach out to our Customer Service Team to review further options.


How much will it cost to mail these invites?
A wedding suite with invitation and RSVP card generally only require one first class postage stamp; though, we recommend checking with your post office before sending all invites. The RSVP postcard generally only requires one postcard stamp.


How durable are these invitations?
These pieces are designed and constructed to be extremely. Their thickness adds durability and even a slight flexibility. They will not break in the mail.


What if I need extra invites later on?
We recommend ordering an extra 5-20 invites for wrong addresses, lost mail, last minute add-ons, keepsakes, and to give to your wedding photographer. Short run orders (less than 20) will be charged an extra fee.


Will the business cards be safe in my wallet?
Though these cards are incredibly durable and even slightly flexible, though like any paper card they can get bent in your wallet if not secured properly. We recommend putting them in a business card holder to add that final touch to your elegant wood business cards.



Shipping & Returns

What are your shipping options?
All domestic orders can ship via FedEx or USPS. If you are shipping to a PO Box or Military Address, it must go USPS and we will send it that way by default. All International orders ship via FedEx. WoodSnap also pays for duties and taxes on international shipments to expedite their delivery to you, but we cannot guarantee delivery times on international orders. Please note: Shipping times are based on business days. See the shipping provider for Ground and International transit times.


Do you offer will calls?
We now offer a convenient Will-Call option for our local residents at our production facility in Irvine, CA. A nominal handling & storage fee is assessed at time of purchase. Due to the restrictive space of our production facility all packages will need to be picked up within 48 hours of completion. For further information or questions please contact our Customer Service team at [email protected] or 866-282-3323.


Where do you ship orders?
In Addition to the United States, Puerto Rico, Canada & the UK, we ship to the following international countries: Australia, Bahamas, Belgium, British Virgin Islands, Denmark, Finland, France, Germany, Guam, Ireland, Italy, Japan, Luxembourg, Malaysia, Monaco, Netherlands, New Zealand, Norway, Portugal, Singapore, Spain, Sweden, & Switzerland. Please contact us for specific country information.


What is your return policy?
We want you to be ecstatic about your WoodSnap! We offer a 100% WoodSnap Love Guarantee. If you are not satisfied with your order we'll either reprint it for free or issue a refund. See our return policy for more details.