WoodSnap Hello December Sale!

FAQS

Select from the list of categories below to find your answer. If you can’t find what you’re looking for, please don’t hesitate to contact us.





 


 


Product Information

What kind of photo looks best printed on wood?
WoodSnap recommends light colored photos (ex: open skies). The less ink that is used, the more the wood grain will show through!


How do you Print a Photo on Wood? Why are you the Industry Leader?
We have spent years perfecting our 10-step, patent pending process of treating and printing on the highest grade plywood. One of the reasons we are the industry leader in wood printing is because we infuse the ink INTO the wood like a tattoo, allowing our colors to remain vibrant while having the wood grain show through. This is what gives our canvases a very natural and earthy look. We DO NOT use any white ink, so anything white in your photo will be actually be the natural wood color showing through. We also use UV coating in our ink so it protects against sun exposure. Our prints are durable, vibrant and turn your photos into works of art!


What file format do you accept?
The best file format to send to us is a high resolution jpg. No need to worry about cropping the image. We will take care of that for you!


How are you able to print directly on the wood?
We have a team of little, magical elves that use their mystical mind powers to print directly on your wood canvas!


Will my WoodSnap look exactly like my photo/illustration?
It will not be an exact replication. It will look even better! We are printing on wood.  The distinct character, blemishes and wood grain of each canvas will meld with your photo creating a one of a kind print. Since we do not use white ink ANY white in your photo will be the natural color of the wood showing. This gives it a warm, natural and “yellower” tone throughout your photo. Please be advised regarding this and our return policy.


Does my WoodSnap come with a stand?
Sizes 8" x 8", 8" x 10", 8" x 12", 11" x 14" & 12" x 12" will come included with desktop stands. There are 4 color choices: natural (unstained), black, brown & burgundy.

 

Use & Care

How do I mount my WoodSnap on the wall?
We have created a Portrait and Landscape slot on the back to easily slide your custom photo canvas on to a wall screw. Wall mounting screws are included in every order.


How do I take care of a WoodSnap print?
WoodSnap Prints are unlike any other of those wood prints found online. Because of our patent pending 10-step process, our wood canvases are heat and moisture resistant. You can even use a wet rag of water and simply wipe them off!


Ordering

How long will my order take to complete (turnaround time)?
Turnaround time for an order is usually between 3 - 5 business days after it is placed. Please allow 2 - 3 weeks wait time if your order is a custom sized print. If your photo requires any editing the turnaround time may increase.


Holiday Season?
Due to high volumes, we may not be able to process orders within the normal 3 - 5 business day (Mon-Fri) lead time. Please contact customer service if your order is time sensitive.


How do I place a wholesale / corporate order?
For corporate and wholesale inquiries please email us.


Do you offer rush orders?
Yes we do! Please contact us via email or by Phone: 855.455.9663.


What payment options do you accept?
We accept Visa, American Express, MasterCard, Discover, and Paypal.



Shipping & Returns

Do you offer free shipping?
We offer free ground shipping to addresses in the continental United States, excluding Alaska and Hawaii.


What are your shipping options?
We ship all orders via Fedex with USPS as an option depending upon address.


Where do you ship orders?
We ship anywhere in the United States, Canada and certain international countries. Please contact us for specific countries.


What is your return policy?
We want you to be ecstatic about your WoodSnap! We offer a 100% WoodSnap Love Guarantee. If you are not satisfied with your order we'll either reprint it for free or issue a refund. See our return policy for more details.